Ask Mya
From house rules and meals to contact details for help and times of consultation hours. Mya uses only information approved by your organisation.
ReceptionFor municipalities and reception organisations
The right information for every accommodated resident.
In their own language.
From day 1.
MyaGuide Reception provides municipalities and reception organizations with multilingual resident information. Mya, the multilingual digital assistant, answers questions using information approved by your organization.
Residents open the Guide via a QR code and ask Mya their question. Your team manages the information for one or more locations.
- No app or resident account
- Central and location-specific information
- 24/7 available for residents
One information platform for every reception location
From AZCs and temporary municipal reception to reception for displaced Ukrainians: give residents quick access to clear, up-to-date information in their own language. Your organisation remains in control of what is published.
About MyaGuide Reception and our backgroundFor residents
Experience MyaGuide yourself. Scan the QR code →
Scan and view the demoView the information from a resident's perspective.
Directly on the phone
One QR code. An answer when it is needed.
Residents do not need to install an app or create an account. They scan the QR code of their location and can immediately view information or ask Mya a question.
View a demoCurrent announcements
A change in meal time, a temporary consultation hour or other important information? Publish it for one location or organisation-wide.
Activities and appointments
Residents can look up for themselves what there is to do today or this week and when lessons, activities or consultation hours take place.
In their own language
Residents choose a published language. Is their language missing? Then they can report this anonymously.
For municipalities and reception organisations
One place for all your reception locations.
Manage all your reception locations from one Management Environment. Share general information once and add what is important there per location.
Central information
Record information that applies to all reception locations once. Think of municipal schemes, general procedures and contact information.
Local information
Add house rules, opening hours, contact routes, activities and announcements per location.
Publishing with control
Only checked information reaches residents. Outdated, conflicting or expired information is flagged first.
Mya keeps an overview
The management environment shows which locations need attention, which information is expiring and where an available language is missing.
How it works
How to help residents get started.
- 01Your organisation manages the information
Add central information for all reception locations and local information where needed.
- 02Each location gets its own QR code
The QR code remains linked to the location. Residents do not need to install or create anything.
- 03The resident asks Mya a question
Mya searches only within the approved information and provides a clear answer in a chosen, available language.
- 04Your organisation stays in control
Changes, announcements and activities are managed centrally and are available immediately after publication.
Safe and privacy-conscious
Providing information without a resident file.
MyaGuide Reception is designed to give residents access to information, not to track residents.
No resident account. No personal profile. No stored conversation history. No tracking of residents between conversations.
Improving without saving conversations
Anonymous language requests show which languages residents are missing. This allows your organisation to add them in a targeted way.
Quick to deploy
A new location? Your information is already ready.
Even for a new reception location, the information provision does not have to be rebuilt again from scratch.
Use existing organizational information, add the details of the new location, publish the Guide and place the QR code on site.
One municipality. Multiple locations. One way to inform residents well.
MyaGuide for Good
Immediately deployable for civil protection reception
Existing municipal customers can directly start a short-term civil protection reception location from their own Management Environment in the event of an incident, crisis or disaster.
This deployment is free of charge via MyaGuide for Good. A separate request is not necessary.
For short-term civil protection reception. Regular reception locations fall under the normal rate.
More about MyaGuide for GoodFrequently asked questions about MyaGuide Reception
For which reception locations is MyaGuide Reception intended?
For information provision in asylum seeker centers (AZCs), other asylum reception such as emergency reception and temporary municipal reception (TGO), and municipal reception of displaced Ukrainians. Per location, the organisation publishes the information that applies there.
Can I manage multiple reception locations?
Yes. Manage general information for your organisation and add house rules, contact details, announcements and activities per location.
How does short-term civil protection reception work?
Existing municipal customers start this location directly from their Management Environment. Short-term reception in the event of an incident, crisis or disaster is free of charge via MyaGuide for Good; a separate application is not required.
What information can residents find?
For example, where and when a consultation hour takes place, what the house rules are and which activities have been announced. Residents open the Guide via a link or QR code, without an app or resident account, and can ask Mya a question about published information.
Does Mya provide medical advice or advice about an asylum procedure?
Mya does not provide personal medical or legal advice. It can provide published practical information, such as times and locations of consultation hours. For personal help, it refers them to a staff member or the appropriate support service.
Which languages are available?
Residents choose from the languages that have been published for their location. Translated drafts are first checked and published by the organisation. A missing language can be requested; that does not mean it is immediately available.
More about the reception arrangements: Rijksoverheid · COA: temporary municipal reception
Ready for the first day
Is the information provision at your reception location well arranged?
Discover how to inform residents clearly and give your team more room for personal contact.